The Power of the Customer Portal
On any given day – your business may be getting calls from your customers with a range of questions that your support teams or account managers need to handle. A lot of this can be easily stripped back with a customer portal.
Getting Hands-on with Catalyst Connect
On any given day – your business may be getting calls from your customers with a range of questions that your support teams or account managers need to handle. A lot of this can be easily stripped back with a customer portal. A customer portal can give your customers a centralised point to get access to their information and give them some control over their data.
We have recently teamed up with Catalyst Connect who are the creators of an incredible customer portal plugin that can be used directly with any wordpress website to connect to your Zoho cloud software. It comes complete with templates and a drag-and-drop interface so that you can quickly and easily customise the information that you want your customers to be able to see and interact with.
These days, self-service is important. People have busy lives and they often don’t want to sit on the phone to speak with someone to update their details. Equally so, businesses that spend time and have dedicated support people who fill this function are potentially missing out. With a customer portal, users are able to log on at their leisure to update their contact information.
Invoices & Quotes
Another common query from customers is for copies of historic or current quotes. With a customer portal, users will be able to log on and simply download these at their convenience. This can save teams a lot of time – especially around important tax dates when there may be an increased demand. This ‘self-service’ style of documentation is becoming increasingly popular with customers.
Historic documents and files
Being able to download historic documents and contracts is another area that is useful for customers. Some customer portals like Catalyst Connect take it a step further by allowing users to access a shared file-storage area. This way they they can download and upload files to an online drive that is shared with the business. There are lots of powerful use-cases for this; Sharing example documents, data files, scope documents, logo files – and so on.
Being able to access this directly through the customer portal cuts down on that email-chain problem where customers can be met with things like file-size limits, security concerns and things just getting buried down in email chains.
Catalyst Connect’s customer portal integration for WordPress allows a direct connection into Zoho Desk – so rather than having to go to yet another area on your network, the user is able to review all the tickets related to their company directly from their portal. This includes opening and tracking ongoing issues. Another feather in the cap of this unified front-end.
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