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Zoho Desk

Customer Management can be one of the pain points of your business. Making sure that sales, marketing and customer service all have a consistent place to access customer information, track deals and nurture relationships is now a doddle thanks to software like Zoho CRM

Fully Certified Zoho Partner

Before you get stuck into learning about this product, we just wanted to let you know that we're a one of a handful of Zoho Premium Partners - this is Zoho's highest partner classification. It means that we've got a wealth of experience in the development, implementation and deployment of Zoho products. So if you'd like a hand getting this product set up for your business, why not let us handle it for you?

Putting customer service at the heart of your company

Zoho Deak is context-aware helpdesk software that gives you all the tools that your staff need to track issues, collaborate together to solve problems and provide unparalleled convenience to your customers. 

Putting customer service at the heart of your company

Zoho Deak is context-aware helpdesk software that gives you all the tools that your staff need to track issues, collaborate together to solve problems and provide unparalleled convenience to your customers. 

Some of Zoho Desk’s killer features

At A2ZCloud we use Desk to manage all of our customer support queries and we’ve got buckets of experience implementing solutions to suit other businesses to! Here are some of our favourite features.

Tools of the Trade

Zoho Desk will give your team all the tools that they need to connect with customers, track communications, provide effortless interactions, and will automate frequent tasks to free up time to focus on what’s important.

Actionable Analytics

Zoho Desk is packed full of useful features including the ability to identify trends and patterns in your team’s work that you can use to help make improvements and inspire better performance

Collaboration

Zoho Desk brings engaging social features to the table such as collaborative working and the ability to tag people in comments – it helps to bring together employees across departments to create a unified experience.

Customer Convenience

Gone are the days when customers have to root around your website to find a way to contact you to get some help. Desk makes it easy with a variety of channels email, phone, live chat, social media and more!

Project Management

Zoho Desk equips customers with the capability to find answers to their own questions and to help their peers with built in document libraries and social sharing features to help create community spirit

Your Helpdesk

Every business is unique with its own products and support processes. Zoho Desk understands this and gives you everything you need to customise and integrate with other applications to meet the needs of your business.

Why work with A2Z Cloud?

At A2ZCloud we have helped dozens of people put the customer service at the heart of their company with Desk – we use the software’s powerful ticketing system to provide our support team with the tools they need and we’re experts at implementing and integrating this software. 

Doing it yourself can become a real pain point for your business. It can take time to understand all the nuances and features of the technology to ensure that you’re getting the most out of it — so why not start a project with us and let us use our experience to save you time and headaches.

Meet Some Of Our Clients!

"The team at A2Z Cloud were incredibly knowledgeable and responsive to my business needs, not just creating a system that works for me in the immediate sense but building something bespoke that can organically move with me through the lifetime of my business."

– Robert Redfern, Naturally Healthy Publications

Let's Talk

If you’ve made it this far, then why not take the next step and get in touch with us for a chat – with talented young developers and seasoned veterans A2Z Cloud is a top-notch Zoho partner that can help you modernise and transform your business.