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Public sector systems, working properly.

We build and look after the software your teams use every day. Resident and customer records, enquiries and casework, HR and recruitment, finance, projects and reporting. We replace what no longer fits, connect what will not talk to each other, and support it afterwards.

A2Z Cloud is approved on the UK government’s G-Cloud framework, so public sector organisations can appoint us without running a full tender.

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Tell us what you are dealing with, even if you are not sure what you need yet. No obligation, no sales pitch, and we will tell you honestly if we are not the right people for it. We reply within one working day.

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800+ Projects Delivered

Global Team Across 3 Continents

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Solutions from Zoho Partner for over a decade

Public sector software we design, build and support

In plain terms: we build the software your teams use to do their jobs, and we look after it afterwards. Below is the sort of work we are usually brought in for.

A2Z Cloud is an approved supplier on the UK government’s G-Cloud framework and a Zoho Premium Partner of fifteen years, with more than 800 implementations delivered. Public sector organisations can appoint us through G-Cloud direct award without running a full tender.

You do not need to be technical to work with us. Most of the people who contact us have been asked to sort out a system, not to become an IT expert. We explain things in normal language and we do the technical part. Public sector digital transformation is easier to get approved when someone can describe it plainly.

CRM for local government and councils

Public sector CRM that holds one reliable record of a resident, a member, a supplier or a partner, rather than five partial ones across different teams. We build council CRM software and local authority CRM around the way your service actually handles enquiries, not the way a product assumes you do. CRM for councils, CRM for public sector teams, and the reporting that has to come with it. Where it fits your requirements, we can configure Zoho CRM around your service processes.

For example: a team can see every previous contact with a resident in one place, instead of asking three colleagues and searching an inbox.

Case management software

Public sector case management software for casework that has stages, owners, deadlines and an audit trail. Configured to your process, with the reporting your governance and oversight actually need.

For example: a case that has sat untouched for three weeks shows up automatically, rather than being noticed when someone complains.

Public sector app development and low code

Where nothing off the shelf fits, we build it. Low code public sector development and custom application development for the parts of your service that are genuinely specific to you, delivered quickly and documented properly.

For example: a grant application process that no product supports, built as a proper system rather than a shared spreadsheet.

Public sector workflow automation and reporting

Council workflow automation that takes the manual steps, rekeying and chased email out of the working day, and reporting you can put in front of a board or a scrutiny committee without rebuilding it by hand each time. Explore our reporting and analytics solutions.

For example: an approval that used to take four emails and a chase now routes itself and records who signed it off.

We also work across public sector HR software and recruitment, finance and expenses, service desks, projects and document management, and we deliver public sector cloud software for councils, NHS bodies, schools and charities. Our G-Cloud implementation services cover design, build, integration and support, including G-Cloud low code work. We are a Zoho Premium Partner, so if you want to buy Zoho through G-Cloud or procure Zoho through G-Cloud alongside the work, we can handle both the services and the G-Cloud software licensing conversation.

The problems we are usually brought in to solve

If any of these sound like your organisation, you are in normal company. They come up in almost every public sector conversation we have.

“We have too many systems and none of them talk to each other.”
Housing, social care, finance, HR, customer services and document management all sitting separately, with people filling the gaps using spreadsheets, email and rekeying. Integration is usually the fastest win available, and published research has put improved system integration at up to a 25 per cent reduction in service handling times.
“Our system is old and nobody wants to touch it.”
Ageing platforms that are expensive to change, hard to get support for, and difficult to justify replacing against in-year savings targets. We look at what can be improved or connected before assuming everything has to be ripped out.
“Our current supplier makes it hard or expensive to leave.”
Long contracts, high exit costs and data that is difficult to extract. We will tell you honestly what is involved in moving, and we document what we build so you are never in that position with us.
“We cannot get a straight answer out of our own data.”
Reporting that takes someone a week to assemble by hand, and figures that do not match between teams. Usually a symptom of the systems problem above rather than a reporting problem in itself.
“We do not have the people in-house to do this.”
Digital and technical skills are one of the most consistently reported constraints in the sector, and people who understand both the technology and how a public service actually runs are rare. That is the gap we fill, working alongside your team rather than around them.
“Last time we changed a system, everyone went back to the old way.”
The most common reason a good system fails. Changing how people work is harder than changing software, so we plan for it from the start rather than treating it as training at the end.
“We are reorganising and now we have two of everything.”
Local government reorganisation leaves newly formed authorities holding duplicate systems, different processes and data in different shapes. Deciding what to keep, what to merge and what to retire is work we can help you do before it becomes urgent.

How we work with you

Whatever the system, the way we go about it is the same. Most conversations start with a problem rather than a shopping list, and that is the right way round.

Working out what you actually need

Before anything is built or bought. We use process mapping to understand how your teams really work, look honestly at what you already have, and tell you what is worth changing and what is not. Sometimes that conclusion is that you need less than you thought.

Improving the process, not just rebuilding it

There is no point recreating an inefficient process in newer software. We look at how the work actually flows and suggest where steps can be removed, combined or automated. You decide what changes, but you will get an honest view of what is worth keeping and what only exists because it always has.

Building the system around your processes

Not the other way round. We configure and customise so the software matches how your organisation operates, including the parts that are specific to your service and will not be found in any off-the-shelf product.

Connecting and migrating systems

We integrate systems from different suppliers, including ones we did not build and ones you are keeping, so information moves between them automatically instead of being rekeyed. We also migrate data out of legacy platforms and spreadsheets, handling the mapping, validation and reconciliation, and showing you exactly where the source data needs attention before it moves.

Getting your teams on board

The most common reason a good system fails is that people quietly carry on as before. We involve the people who will use it early, explain why things are changing rather than just what is changing, and run onboarding and guidance sessions so teams are confident before go-live rather than after it.

Supporting it once it is live

Systems change because services change. We provide ongoing support, make changes as your requirements move, onboard new people, and review regularly so the system keeps pace rather than quietly falling behind. This is delivered through A2Z Guardian, our managed service.

Not sure which of these you need? That is exactly what a first conversation is for, and it costs you nothing.

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How to buy through G-Cloud without a full procurement

G-Cloud is the government framework that lets public sector organisations buy technology services from approved suppliers directly. As a G-Cloud 15 supplier, our G-Cloud services, rates and terms are already published and agreed, which removes most of the process.

Most buyers reach us through G-Cloud direct award, where you compare published G-Cloud services and appoint a supplier without running a separate competition. You will find us in the G-Cloud Digital Marketplace catalogue as A2Z Cloud Ltd, a G-Cloud 15 approved supplier.

If G-Cloud procurement is new to your team, the short version is that the framework has already done the supplier assessment and agreed the terms, so what remains is your own internal approval.

Have a conversation first

Before any procurement route matters, it is worth knowing whether there is a sensible answer to your problem. That call costs nothing and carries no obligation.

Find us on the framework

What we do, what it costs and the terms we work under are already published for your procurement team to review. View our G-Cloud listing.

Award directly and begin

In most cases you can place a call-off order against the framework without running a separate competition. Your procurement team will confirm the right route for the value and nature of the work.

If you are not sure whether direct award applies to what you need, ask us. It is a five minute conversation and it will save your procurement team a good deal of guessing.

Not sure whether you can appoint us directly? Tell us what you need and we will tell you the likely route.
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Trusted by teams who rely on their systems every day

Partners we work with

Who can buy through G-Cloud

Far more organisations than people assume. If you are funded from the public purse, you can almost certainly use it. Your procurement or finance team will confirm your eligibility.

As a public sector software supplier we deliver NHS cloud software, council cloud software and local government cloud software, and we work with Health Innovation Networks across the UK and large education organisations.

Central government departments and agencies

Arm’s length bodies and regulators

Local authorities and combined authorities

NHS trusts and integrated care boards

Health innovation and research bodies

Police, fire and ambulance services

Schools, colleges and academy trusts

Universities and higher education

Housing associations

Charities and third sector organisations

Museums, galleries and cultural bodies

Devolved administrations and their bodies

Legacy systems, integrations and data migration

Most of the difficult work in a public sector technology project is not the new system. It is everything already in place around it.

Replacing systems that have been outgrown

Ageing platforms, unsupported software and databases nobody wants to touch. We establish what the current system genuinely does, including the undocumented workarounds teams have built around it, before designing the replacement. Nothing is switched off until what replaces it has been proven. See how this worked in a complex logistics replacement.

Connecting systems that were never designed to talk

Finance, case management, HR, reporting and specialist line-of-business systems from different suppliers. We build the connections between them so information passes automatically, removing the rekeying and the exported spreadsheets that create two versions of the truth.

Moving data without losing it

Migration is where projects most often come unstuck. We profile the source data first so you can see exactly what condition it is in, agree the mapping in writing, then run trial migrations and reconcile record counts and values before anything final happens. You sign off the result, not us.

Working alongside what you keep

Replacing everything is rarely the right answer. Where a system works, we leave it and integrate with it. We are equally comfortable working alongside your in-house team or an incumbent supplier, and we will not make a change simply because it suits us to.

Managing risk and governance

Public sector delivery carries obligations that private sector projects do not. Services must keep running, decisions must be defensible, and data must be handled properly. Our delivery approach is built around that.

Discovery before commitment

Scope, cost and risk are established and documented before delivery begins, so your approvals are based on evidence rather than estimates.

Phased delivery, not a single switchover

Work is broken into stages with defined outcomes. If priorities change you can stop or redirect between stages rather than being committed to the whole programme.

Testing and formal acceptance

Internal quality assurance followed by user acceptance testing with your own people. Nothing goes live until your team has tested it and signed it off.

Data protection and information governance

A named data protection officer, data handling and retention agreed during scoping, and completion of your information governance, DPIA and supplier assurance documentation.

Documentation and no lock-in

Configuration and decisions are documented and handed over. Your data remains yours and is exportable. You should be able to move on from us if you choose to.

Named accountability throughout

Scoping, build, integration and support are delivered by our own UK team. No handover to a third party and no ambiguity about who is responsible.

Bring us the problem before you have written the specification. That is when we can save you the most time and money.

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Experience at the scale you operate

Fifteen years and more than 800 implementations, across single-site organisations, national networks and multi-site groups.

Complexity in these projects rarely comes from headcount. It comes from the number of systems involved, the number of people with a legitimate stake in the outcome, and the fact that the service has to keep running throughout. That is the environment we work in.

We also tell clients when the answer is not the one they were expecting, including when the right course is to do less than they had planned.

Examples of that work: streamlining complex logistics, a study in process mapping and unifying sales, projects and service.

Systems we work across
Customer and case management
Service desks and helpdesks
HR, people and recruitment
Finance and expenses
Project and programme management
Reporting and business intelligence
Document management
Custom applications
Third party integrations
Legacy data migration
IT management and security
Telephony
Field service management
Process mapping
We are a Zoho Premium Partner and work extensively across that platform, alongside ManageEngine, Ringover, Zuper and Commercient. If you run something not listed here, ask. We have integrated with a great many systems over the years.

How we work

Plain answers, so you know exactly what you are appointing.

Cyber Essentials certified
The NCSC-backed scheme public sector buyers commonly require.
Clearance up to BPSS
Baseline Personnel Security Standard where a contract requires it.
Support 9am to 5pm
Monday to Friday, UK time, from our teams in Salisbury and Bristol.
Named data protection officer
A single, accountable point of contact for data questions.
Cyber Essentials Certified - A2Z Cloud | UK Zoho Partner
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Frequently asked questions

If yours is not answered here, ask us at gcloud@a2zcloud.com.

Can we buy software and IT services without going out to tender?
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Yes, in most cases. The G-Cloud framework exists so public sector organisations do not have to run a full procurement every time they need technology services. Suppliers on the framework have already been assessed, and their services, prices and terms are published in advance. You can compare what is available and award directly through a call-off order. Your procurement team will confirm the right route for the value and nature of the work.
Who is allowed to buy through the G-Cloud framework?
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Almost all UK public sector bodies. That includes central government departments and agencies, arm's length bodies, local and combined authorities, NHS trusts and integrated care boards, police, fire and ambulance services, schools, colleges, academy trusts and universities, housing associations, charities and third sector organisations, regulators, cultural bodies and the devolved administrations. If you are funded from the public purse, you can almost certainly use it.
What is a call-off contract?
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It is the contract you sign with a supplier for a specific piece of work, drawn down from a framework that already sets the overall terms. Because the framework has done the heavy lifting on terms and assessment, the call-off is far quicker to put in place than a standalone procurement.
How long does it take to appoint a supplier through G-Cloud?
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Considerably less time than a full tender, which commonly takes several months. Because pricing and terms are already published, the time is mostly your own internal review and approval rather than a competitive process. Many organisations move from first conversation to signed call-off in a matter of weeks. Your procurement team will know your own approval thresholds and timescales.
Is A2Z Cloud approved on G-Cloud?
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Yes. A2Z Cloud Ltd has been awarded a place on G-Cloud 15 and has been listed through more than one iteration of the framework. You can find us in the G-Cloud catalogue under A2Z Cloud Ltd.
Can we see your prices before we commit to anything?
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Yes. Our rates are published on the framework, so your procurement and finance teams can review what we charge before any conversation becomes a commitment. We will also give you a written estimate of the effort involved for your specific piece of work.
Can we work with you if we are not buying through G-Cloud?
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Yes. G-Cloud is one route to us, not the only one. Organisations that prefer to appoint us directly, or that sit outside the framework's scope, can engage us in the normal way. We work with private sector organisations too.
Can you replace a system we have outgrown?
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Yes, and it is one of the most common reasons organisations come to us. We start by understanding what the current system does well as well as where it falls down, so nothing important gets lost in the change. We then design and build the replacement around how your teams actually work, and move your data across.
Can you make systems from different suppliers talk to each other?
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Yes. Integrating separate systems so information passes between them automatically is central to what we do. It removes the rekeying, the exported spreadsheets and the version of the truth that only one team has. We will assess honestly whether a reliable connection is realistic with the systems you run, and tell you if it is not.
Can you migrate our data from an old system?
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Yes. We regularly migrate organisations from legacy platforms, from products such as Salesforce, HubSpot and Microsoft Dynamics, and from years of accumulated spreadsheets and manual processes. We handle the mapping, validation and reconciliation. We do not cleanse your data for you, but we do profile it first and show you exactly what needs attention, then advise on the best way for your team to put it right before it moves. Migrating a copy of the mess helps nobody, so this part is worth doing properly.
Can you customise software to match our processes?
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Yes, and we build around your processes rather than asking you to bend them to fit the software. That includes custom areas of the system, custom fields, automated rules, approval routes, permissions and reporting built for the decisions you actually make. Where nothing off the shelf fits, we build custom applications.
Will you just rebuild our existing process in new software?
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No, and we would advise against it. Recreating an inefficient process in newer software gives you the same problems with a better interface. We look at how the work actually flows and suggest where steps can be removed, combined or automated. You decide what changes, but you will get an honest view of what is worth keeping and what only exists because it always has.
How do you get staff to actually use the new system?
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By involving them before it is built rather than after. The most common reason a good system fails is that people quietly carry on as before, so we bring in the people who will use it early, explain why things are changing rather than only what is changing, and run onboarding and guidance sessions so teams are confident before go-live. We stay available afterwards for the questions that only come up once people are using it for real.
Do we need to be technical to work with you?
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No. Most people who contact us have been asked to sort out a system rather than to become an IT expert. We explain things in normal language, tell you what the options mean in practice, and handle the technical work ourselves. If you need something written up for a business case, a board or a procurement panel, we can help with that too.
We are going through reorganisation and have duplicate systems. Can you help?
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Yes. Local government reorganisation tends to leave newly formed authorities with two of everything: duplicate systems, different processes and data in different shapes. We can help you work out what to keep, what to merge and what to retire, and connect what remains, rather than carrying the whole fragmented estate into the new organisation.
We already have a system. Can you just support it?
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Yes. You do not need to have had the system built by us. If you have inherited a setup, moved on from another supplier, or simply want expert support alongside your own team, we can pick it up. Our managed service covers day to day help, changes, onboarding new users and regular reviews.
Can you supply software licences as well as services?
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Yes. We are a Zoho Premium Partner and can supply and advise on licensing directly, so you get one relationship for the software and the work around it rather than two. If licensing is all you need, that is fine too.
Can we use Zoho in the public sector, and can we procure it through G-Cloud?
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Yes. Zoho is used across the UK public sector, and as a Zoho G-Cloud supplier we can deliver Zoho implementation public sector projects through the framework, listed under Zoho G-Cloud 15. If you want to procure Zoho through G-Cloud, the services around it are covered by our listing and we can advise on Zoho licensing separately.
Do you work with councils, the NHS, schools and charities?
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Yes. We deliver Zoho for councils and local authorities, Zoho for NHS bodies and health organisations, Zoho for education including academy trusts and colleges, and Zoho for charities and third sector organisations. We work with Health Innovation Networks across the UK and with large education organisations.
Can we use Zoho CRM for government and public sector casework?
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Yes. Zoho CRM in the public sector is commonly used for resident and member records, partner and supplier relationships, casework and enquiry handling. We configure government CRM software around your own process and reporting rather than expecting your service to fit a standard product.
Which systems and platforms do you work with?
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We cover customer and case management, service desks, HR, people and recruitment, finance and expenses, project management, reporting and business intelligence, document management and custom applications. We are a Zoho Premium Partner and work extensively across that platform, alongside ManageEngine for IT management and security, Ringover for telephony, Zuper for field service and Commercient for connecting to ERP systems.
Do you work with organisations of our size?
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Very likely. We work with organisations ranging from single sites to national networks and multi-site groups, and have delivered more than 800 implementations over fifteen years. Complexity tends to come from how many systems and stakeholders are involved rather than headcount alone, and that is familiar territory for us.
How long does an implementation usually take?
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It depends entirely on scope. A focused piece of work can be live within weeks. A programme spanning several departments and integrations typically runs over several months. We will give you a realistic timeline during scoping rather than an optimistic one that slips later.
Can you replace a legacy system without disrupting our service?
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Yes, and this is the normal expectation rather than a special case. We deliver in stages rather than a single switchover, run the new system in parallel where that is sensible, and do not decommission anything until its replacement has been tested and accepted by your team. The service keeps running throughout.
Our current system is old and poorly documented. Is that a problem?
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It is common and it is manageable. Part of the discovery work is establishing what the system actually does, including the workarounds and offline processes teams have built around it over the years. Those undocumented behaviours are usually where the real requirements are hiding, and missing them is what causes replacement projects to fail.
How do you reduce the risk of a data migration going wrong?
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We profile the source data before agreeing anything, so the true condition of it is known rather than assumed, and we share what we find so you can decide what needs correcting. Field mapping is documented and signed off. We then run trial migrations and reconcile record counts and values against source before any final run, and your team verifies the result rather than taking our word for it.
What happens to our data during a migration?
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It remains yours throughout. Handling, access, storage location and retention are agreed during scoping, before work begins. The source system stays intact until you have accepted the migrated data, so there is always a position to return to.
Will we be locked in to you afterwards?
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No, and we would not want you to be. Configuration decisions are documented and handed over, your data remains yours and is exportable, and our managed service is available to organisations whose systems we did not build. If you choose to move on, you should be able to.
Can you work alongside our in-house IT team or our existing supplier?
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Yes, and we frequently do. Where a system works, we integrate with it rather than replacing it. We are used to operating within an existing supplier landscape and to agreeing clear boundaries of responsibility so nothing falls between organisations.
How do you handle information governance and DPIAs?
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We have a named data protection officer rather than a general inbox, and we complete clients' own information governance, data protection impact assessment and supplier assurance documentation as part of onboarding. Data handling, access and retention are agreed during scoping rather than negotiated afterwards.
How do we know the system will do what we were promised?
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Scope is documented before delivery starts, work is broken into stages with defined outcomes, and nothing goes live until it has been through our own quality assurance and then user acceptance testing by your people. Acceptance is yours to give.
What happens after the system goes live?
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We stay. A2Z Guardian is our ongoing managed service: a structured route for requesting changes, day to day support, training new users and regular reviews so the system keeps pace as your service changes. Most of our clients continue with us well beyond go-live.
What are your support hours?
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9am to 5pm UK time, Monday to Friday, delivered by our teams in Salisbury and Bristol.
Are you Cyber Essentials certified?
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Yes. A2Z Cloud holds Cyber Essentials certification, the NCSC-backed scheme that public sector buyers commonly require as a minimum standard.
What security clearance do your staff hold?
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We carry out staff security screening and can put clearance up to Baseline Personnel Security Standard (BPSS) in place where a contract requires it.
How do you handle data protection?
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We have a named data protection officer, so there is a single accountable contact for data questions rather than a general inbox. Data handling, access and retention are agreed as part of scoping any piece of work, and we are happy to complete your own information governance and supplier assurance documentation.
Where is A2Z Cloud based?
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Our head office is at 26 Milford Street, Salisbury SP1 2AP, with a second UK office in Bristol. A2Z Cloud Ltd is registered at Companies House under number 09758206.
How do we get started?
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Use the form on this page, email gcloud@a2zcloud.com or call 01722 480 300. The first conversation is simply about understanding what you are dealing with. There is no obligation and no sales pitch.

Tell us what you are dealing with.

One short, honest conversation about the problem in front of you. No obligation and no sales pitch, and if we are not the right people we will tell you and point you somewhere sensible.