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Business Engineering

Zoho & OpenAI join forces

by | Zoho News and Updates

In the dynamic world of business and technology, embracing the latest advancements and transforming them into mechanisms for business growth is more than just a strategy—it’s a necessity. As proud partners of Zoho, we at A2Z Cloud are committed to staying at the cutting edge of these transformations, leveraging the latest in tech to provide businesses with robust, innovative solutions.

Today, we’re thrilled to share a development that marks the next big stride in the tech business sphere: the integration of OpenAI’s ChatGPT and Zoho’s suite of business applications.

ChatGPT and Generative AI have become ever-present in the business landscape and for good reason. From composing emails and generating summaries to resolving customer tickets and crafting social media content, their applications are wide-ranging and versatile. When these capacities of OpenAI are integrated into a robust ecosystem like Zoho’s, the benefits are multifold.

In this blog post, we’re going to dig deep into the exciting possibilities brought by this integration. We’ll chat about the latest Zoho features and how they turbocharge different aspects of business operations and customer experience.

*Please note that, at present, a few of the OpenAI integrations are only accessible within the US data centres. However, Zoho is working on making them available in the EU. This is an excellent opportunity to familiarise yourself with these features and prepare your business ahead of their release.

The future of business tech is here

Zoho’s partnership with OpenAI marks a significant moment in the business tech landscape. This collaboration equips businesses with a distinctive advantage, boosting the functionalities of Zoho’s suite of tools and creating a place where people and AI can work together for better business results. By integrating ChatGPT with Zia (which is Zoho’s own AI), you can productively produce responses and insights that are relevant and timely.

This transformational integration breathes new life into various components of Zoho’s suite of products, including Zoho CRM, Desk, Social, Mail, Assist, SalesIQ, Notebook, Meeting, DataPrep, and Writer.

Unlocking the power of OpenAI in the Zoho platform

Zoho CRM

Supercharge your customer emails
Email remains a crucial cog in the wheel of customer communication. With Zia, brought to life by ChatGPT, you can effortlessly create emails from scratch or enhance existing content by smoothing out grammatical hitches, polishing language, and refining tone. Zia can even find and insert relevant information straight into your emails.

 OpenAI in Zoho CRM for forming emails

Simplified customer data management
Effortlessly extract and condense important information from any customer record. Use your CRM data and information from across the internet to delve deeper into customer data fields using the Explore feature. Let Zia transform the way you handle customer notes by summarising and updating them as required.

OpenAI integration with Zoho CRM

Zoho Analytics

Accessing Public Datasets

At times, you might find yourself in need of public datasets. Maybe you’re looking to benchmark, make comparisons, or simply add a little more depth to your own data analysis. This is where Zia, backed by ChatGPT, becomes your reliable assistant. With Zia, you can easily pull in these public datasets and drop them straight into Zoho Analytics.

Zoho Analytics - OpenAI Integration - Import Public Data

Zoho Desk

Quicker resolution times
Agents can easily understand and condense lengthy incoming tickets into precise summaries, speeding up responses and ensuring customers receive timely attention. Zia also pulls relevant articles from the knowledge base, consolidates them into relevant messages, and presents them as replies, enhancing customer satisfaction.

Open AI in Zoho Desk for faster customer service | Helpdesk Software - A2Z Cloud

Emotion recognition for incoming tickets
Thanks to ChatGPT, Zia can identify and convey the emotional tone of incoming tickets. This enables service teams to respond empathetically and proactively cater to customer needs.

Zoho Desk | ChatGPT integration - Detecting customer tone

Zoho social

Craft engaging content
Coming up with fresh ideas and creating content for multiple brands can be a challenge. Zia, integrated with OpenAI, can help you streamline your social media processes by creating, editing, and structuring content based on the keywords and questions you provide. Plus, Zia’s generative AI features can help you add suitable images, hashtags, and emojis to effectively communicate your message, broaden your reach, and boost engagement.

Zoho Social | OpenAI Integration - Generative AI

Reiterate and regenerate to refine your content
Zia provides fresh content each time you hit the Regenerate button, allowing you to tweak your content until it meets your satisfaction. With this feature, you can swiftly create captivating content, giving you an edge over your competition.

Zoho Social - AI-infused Social Media Scheduling

Zoho Mail

Generate email content
Unsure how to express your thoughts in an email? Let Zia craft your messages or responses in seconds. Just provide the email’s subject, and Zia will handle the rest. You can generate multiple versions, change the tone, and even shorten or elaborate the content to perfect your message. 

Zoho Mail - OpenAI integration - Generate Email Content

Instantly grasp your emails
Don’t have time to read a lengthy email? Zia provides a quick summary of your emails, highlights the key takeaways, and suggests your next steps, if any.

Zoho Mail - Open AI integration - Generative Email Summary

Zoho SalesIQ

Conversation Summary
To understand the context of a chat or a call, agents usually need to read the entire chat transcript or listen to the call recording, which can be time-consuming and tedious. With the integration between ChatGPT and Zia, agents can get a quick summary of the entire chat transcript/call with succinct bullet points. This helps save the agent’s time and makes it easier for them to understand the problem.

Zoho SalesIQ - OpenAI integration - Summary of chat

From lending a hand in jotting down notes and providing writing support in Zoho Notebook, to pulling out key meeting insights in Zoho Meeting, making data transformation simpler in Zoho DataPrep, and enhancing writing and efficiency in Zoho Writer, the potential is vast across the Zoho suite. 

To infinity, and beyond!

This integration goes beyond just technology. It’s about re-envisioning how businesses serve customers, enhancing their experience, and fuelling success. As Zoho Partners, we at A2Z Cloud are thrilled to be at the forefront of this AI revolution, harnessing these capabilities to deliver unparalleled service.

Stay tuned for more in this space!

Ready to revolutionise your business operations?

Having a business system integrated with AI opens up a world of enhanced customer interactions, tailored user experiences, and amplified productivity. Don’t wait to seize these benefits—reach out to us today and discover how you can supercharge your business.

Systems health check graphic

Ready to revolutionise your business operations?

Having a business system integrated with AI opens up a world of enhanced customer interactions, tailored user experiences, and amplified productivity. Don’t wait to seize these benefits—reach out to us today and discover how you can supercharge your business.

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